Terms Of Service
Last Updated: July 15th, 2014
The following Crashlytics, Inc. Terms of Service (“Terms” or “Agreement”) constitutes a legal agreement between you (“you”, “your”, or “Developer(s)”, all used interchangeably except that when “Developer(s)” is used herein, it applies only to “Developer(s)” (as “Developer(s)” is defined in Section 1 below)) and, if applicable the Entity (as defined below) on whose behalf you are accessing and/or using the Services (as defined below) and Crashlytics, Inc., a wholly owned subsidiary of Twitter, Inc. and its affiliates (“Crashlytics”). Your use of the Crashlytics’s websites, including www.crashlytics.com, and the Crashlytics reporting and beta testing solution (collectively, the “Services,” as more fully described below) is subject to these Terms, so you should take the time to fully understand how these Terms govern your relationship with Crashlytics and your use of the Services. If you have questions regarding the Terms, please contact Crashlytics at email@example.com
YOUR RIGHT TO ACCESS AND USE THE SERVICES IS EXPRESSLY CONDITIONED ON ACCEPTANCE OF THESE TERMS. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE ACCESSING OR USING THE SERVICES ON BEHALF OF YOUR EMPLOYER OR ANOTHER ENTITY (“ENTITY”), you agree to provide Crashlytics with the name of the Entity and obtain Crashlytics'S approval to use the Software on your behalf and behalf of the Entity and YOU agree to remain responsible and liable for YOUR and such Entity's compliance with this Agreement. Further, you represent and warrant that (I) you are the authorized agent of the applicable Entity and have the legal authority to enter into the Agreement on behalf of yourself and the Entity, and (II) you have obtained, on behalf of yourself and the Entity (if applicable), all necessary rights, waivers, consents and permissions necessary to collect, use, store, and share user information in connection with the Software.
SECTION 1. OVERVIEW OF THE SERVICES
The Services provide a reporting solution for developers of mobile applications (“Developer(s)”) and facilitates Developers’ ability to invite certain designated users (“Beta Tester(s)”) to test mobile applications that have not yet been publicly released (“Beta Application(s)”). The Services provide information to Developers about the functioning of publicly released mobile applications and Beta Applications they own or manage, including, but not limited to, information about how and under what circumstances an application crashed and how many users interact with an application and how they do so.
SECTION 2. SPECIFIC TERMS FOR DEVELOPERS
Service and Access Credentials. Developer will provide reasonable cooperation, assistance, information and access to Crashlytics as may be necessary to initiate Developer’s use of the Services. During the Term, and subject to Developer’s compliance with all terms and conditions of these Terms, Crashlytics will provide Developer with access to the Services. As part of the implementation process, Developer will identify a user name and password that will be used to set up Developer’s account. Developer will be responsible and liable for the acts or omissions of any person who accesses the Services using passwords or access procedures provided to Developer. Crashlytics reserves the right to refuse registration of, or to suspend or cancel, login IDs used by Developer to access the Services for any reason, including if Developer violates the terms and conditions set forth in these Terms.
License to Developer. During the Term, and subject to all terms and conditions of these Terms, Crashlytics grants Developer a nonexclusive, nontransferable right and license (without right to sublicense) to (a) access and use the Services (including the Background Materials (as defined below) necessary to use the Services), solely for Developer’s internal business purposes and (b) download, install and use a reasonable number of copies of the Crashlytics software development kit (the “SDK”) and any tools provided as part of the SDK, including, but not limited to, any plugins (collectively, the “Software”) solely in connection with Developer’s authorized use of the Services. Developer may use the Services and the Software for the sole purposes of (i) enabling users of their applications, including Beta Testers, to access and use Beta Applications, (ii) obtaining information regarding the installation, use of and engagement with, and the functionality of Developer’s applications, including reporting on errors or bugs (collectively, “Performance Data”), (iii) improving the functionality of Developer’s applications and related products and services, and (iv) communicating with users, including Beta Testers, about Developer’s applications. Developer’s access and use of the Services shall also comply with all other conditions set forth in all documentation, instructions, end user guides and other documents regarding the Services and Software, in each case that is provided or made available by Crashlytics to Developer in electronic or other form (collectively, “Documentation”). Developer shall comply with all (a) applicable laws, rules and regulations, and (b) any applicable third-party terms, including any third-party terms applicable to Developer’s development and distribution of any application operating on the Android or iOS mobile operating systems, or any other mobile operating system upon which the application is made available and upon which Crashlytics makes the Services available to Developer. Restrictions. Developer shall not directly or indirectly (a) use the Services or any of Crashlytics’s Confidential Information (as defined below) to create any service, software or documentation that is substantially the same or has similar functionality as the Services, (b) disassemble, decompile, reverse engineer or use any other means to attempt to discover any source code, algorithms or trade secrets underlying the Services or Background Materials (defined below), except and only to the extent these restrictions are expressly prohibited by applicable statutory law, (c) encumber, sublicense, transfer, distribute, rent, lease, time-share or use any Crashlytics Properties (as defined below) in any service bureau arrangement or otherwise for the benefit of any third party, (d) adapt, combine, create derivative works of or otherwise modify any Crashlytics Properties, or (e) use or allow the transmission, transfer, export, re-export or other transfer of any product, technology or information it obtains or learns in connection with Developer’s use of the Services in violation of any export control or other laws and regulations of the United States or any other relevant jurisdiction.
Developer Feedback. From time to time, Crashlytics may solicit from Developer or Developer may make, in its sole discretion, suggestions for changes, modifications or improvements to the Services or any other feedback related to Crashlytics or the Services (collectively, “Developer Feedback”). All Developer Feedback shall be solely owned by Crashlytics (including all intellectual property rights therein and thereto) and shall also be Crashlytics’s confidential information. Developer hereby assigns all of its right, title and interest in and to any Developer Feedback to Crashlytics and acknowledges that Crashlytics has the unrestricted right to use and exploit such Developer Feedback in any manner, without attribution, and without any obligations or compensation to Developer.
Developer Data. Developer hereby grants Crashlytics a nonexclusive, license-fee free and royalty-free right and license to access, copy, distribute, process and use all information, data and other content provided by Developer, including, without limitation any Beta Application that Developer makes available for testing through the Services any other information, data, or other content provided by Developer, as well all information, data, and other content otherwise received by Crashlytics in connection with Developer’s authorized use of the Services (collectively, “Developer Data”) solely for the purpose of providing the Services and as otherwise expressly permitted in these Terms. Developer agrees that (a) the Services depends on the availability of the Developer Data, and (b) Crashlytics will not assume any responsibility or liability for, or undertake to verify, the legality, accuracy or completeness of the Developer Data. Crashlytics shall have no obligation to store any Developer Data or Results (as defined below).
Developer Systems. Developer is responsible for providing (a) all equipment, subscriptions and credentials necessary for Crashlytics to receive the Developer Data, and (b) all modems, servers, devices, storage, software (other than Software), databases, network and communications equipment and ancillary services needed to connect to, access or otherwise use the Services at its facility (collectively, “Developer Systems”). Developer shall ensure that Developer Systems are compatible with the Services and comply with all configurations and specifications described in the Documentation.
Limitations. Crashlytics will not be responsible or liable for any failures in the Services or any other problems which are related to (a) the Developer Data or Developer Systems, or (b) any satellite, telecommunications, network or other equipment or service outside of Crashlytics’s facilities or control.
Confidentiality. “Confidential Information” means, with respect to Crashlytics, all financial, business or technical information disclosed by or for Crashlytics in relation to these Terms that is of a nature that should reasonably be considered to be confidential or proprietary. Except for the specific rights granted by these Terms, neither party receiving Confidential Information hereunder (“Recipient”) may use, copy or disclose any Confidential Information of the party disclosing Confidential Information hereunder (“Discloser”) without Discloser’s prior written consent, and shall use no less than reasonable care to safeguard Discloser’s Confidential Information, including ensuring that Recipient’s employees, contractors and agents (“Representatives”) with access to Discloser’s Confidential Information have a need to know such Confidential Information for the purposes of these Terms and are bound by confidentiality obligations no less protective of the parties as those set forth herein. The foregoing obligations shall not apply to any Confidential Information that Recipient can demonstrate is (a) already known by it without restriction, (b) rightfully furnished to it without restriction by a third party not in breach of any obligation to Discloser, (c) generally available to the public without breach of these Terms or (d) independently developed by it without reference to or use of any of Discloser’s Confidential Information and without any violation of any obligation of these Terms. Each party shall be responsible for any breach of confidentiality by its Representatives, as applicable. Promptly upon Discloser’s request at any time, Recipient shall return all of Discloser’s tangible Confidential Information, permanently erase all Confidential Information from any storage media and destroy all information, records, copies, summaries, analyses and materials developed therefrom. Nothing herein shall prevent a party from disclosing any of the other’s Confidential Information as necessary pursuant to any court order or any legal, regulatory, law enforcement or similar requirement or investigation; provided, however, prior to any such disclosure, Recipient shall use reasonable efforts to (a) promptly notify Discloser in writing of such requirement to disclose, and (b) cooperate with Discloser in protecting against or minimizing any such disclosure and/or obtaining a protective order.
Proprietary Rights. As used in these Terms: “Background Materials” means all ideas, concepts, inventions, systems, platforms, software (including all Software), interfaces, tools, utilities, templates, forms, Report Formats, techniques, methods, processes, algorithms, know-how, trade secrets and other technologies and information that are used by Crashlytics in providing the Services and Results (including any correction, improvement, derivative work, extension or other modification to the Services made, created, conceived or developed by or for Crashlytics, including at Developer’s request or as a result of feedback provided by Developer to Crashlytics); “Reports” means the reports, charts, graphs and other presentation in which the Results are presented to Developer; “Report Formats” means the formatting, look and feel of the Reports; and “Results” means the work products resulting from the Services that are delivered to Developer by Crashlytics through the Services, and which are based on the Developer Data. For the sake of clarity, Results shall expressly exclude all Background Materials. Developer shall own all right, title and interest (including all intellectual property and other proprietary rights) in and to feedback, suggestions, ideas or other materials and information provided by Beta Testers with respect to any Beta Application (“User Feedback”), the Results and Developer Data. Developer acknowledges and agrees that the Results will be presented to it in a Report, the Report Format of which is Confidential Information and proprietary to Crashlytics. Developer may make a reasonable number of copies of the Reports only for its internal purposes in using the Results. Developer hereby grants to Crashlytics a license-fee free, royalty-free, fully paid up, non-exclusive, perpetual and irrevocable, worldwide right and license to (a) use the Developer Data, Performance Data and User Feedback, solely for purposes of providing the Services to Developer, (b) use the Developer Data, Performance Data and User Feedback to create aggregate measures of Services usage, engagement, and performance, and (c) use the Results and aggregated Developer Data, Performance Data and User Feedback to improve the Services generally and for its other business purposes.
General Learning; Aggregate Data. Crashlytics reserves the right to disclose aggregate information of Services usage, engagement, and performance, and to reuse all general knowledge, experience, know-how, works and technologies (including ideas, concepts, processes and techniques) related to the Results or acquired during provision of the Services (including without limitation, that which it could have acquired performing the same or similar services for another customer).
Reservation of Rights. Except for the limited rights and licenses expressly granted hereunder, no other license is granted, no other use is permitted and Crashlytics (and its licensors) shall retain all right, title and interest (including all intellectual property and proprietary rights embodied therein) in and to the Services, Documentation, Background Materials, aggregate data, and analyses (collectively, "Crashlytics Properties").
Warranties. Developer represents and warrants that it owns all right, title and interest, or possesses sufficient license rights, in and to the Developer Data as may be necessary to grant the rights and licenses, and provide the representations, and for Crashlytics to provide the Services set forth herein. Developer bears all responsibility and liability for the legality, accuracy and completeness of the Developer Data and Crashlytics’s access, possession, distribution and use thereof, as permitted herein.
SECTION 3. SPECIFIC TERMS FOR BETA TESTERS
License; Restrictions In order to access and use the Services to test any Beta Application, you may need to download or install Software (defined in Section 2 above), web clips, certificates, or other materials provided by Crashlytics (“Crashlytics Material”). Subject to your compliance with these Terms, Crashlytics grants you a limited, non-exclusive, non-assignable, non-sublicensable license to access, download and use any Crashlytics Material made available to you by Crashlytics, solely to access and use the Services. Crashlytics reserves all right, title and interest in the Crashlytics Material not expressly granted to you, including but not limited to intellectual property rights. To the maximum extent permitted by law, you may not do any of the following with respect to any Crashlytics Material you receive or otherwise have access to: (a) modify, reverse engineer, decompile, or disassemble any Crashlytics Material; (b) rent, lease, loan, sell, sublicense, distribute, transmit, or otherwise transfer any Crashlytics Material; (c) make any copy of or otherwise reproduce any Crashlytics Material, (d) remove, alter or obscure any copyright, trademark or other proprietary rights notice on or in any Crashlytics Material; (e) work around any technical limitations in any Crashlytics Material; or (f) use any Crashlytics Material for purposes for which it is not designed.
No Responsibility for Beta Applications. If you have any complaints or disputes relating to your use of any Beta Application, you agree to look solely to the applicable Developer of such Beta Application and not Crashlytics. You acknowledge and agree that the applicable Developer, not Crashlytics, is fully responsible for any Beta Application. If you want to terminate these Terms, you must stop using the Services and delete from your device all Crashlytics Material.
No Compensation. By becoming a Beta Tester, you are acting as a volunteer. You will bear your own costs, including any mobile carrier and data costs, that you incur in connection with your use of the Beta Application or any User Feedback (defined above) that you submit Standard EULA for Beta Applications. You agree to comply with the terms of the Standard EULA in connection with your access and use of any Beta Application of a Developer, unless you agree to comply with a separate license agreement that the Developer provides in connection with such Beta Application, in which case the terms of that separate license agreement will govern.
SECTION 4. SPECIFIC TERMS FOR BETA TESTERS
Disclaimers. THE CRASHLYTICS SERVICES, CRASHLYTICS PROPERTIES AND RESULTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, CRASHLYTICS AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, RELATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS AND LICENSORS (COLLECTIVELY, THE “CRASHLYTICS ENTITIES”) MAKES NO WARRANTY (I) THAT THE SERVICES OR RESULTS WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, ERROR-FREE OR BUG-FREE, (II) REGARDING THE RELIABILITY, TIMELINESS, OR PERFORMANCE OF THE SERVICES, OR (III) THAT ANY ERRORS IN THE SERVICES CAN OR WILL BE CORRECTED. THE CRASHLYTICS ENTITIES HEREBY DISCLAIM (FOR ITSELF AND ITS SUPPLIERS) ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, TITLE OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.
Indemnification. You will indemnify, defend, and hold harmless the Crashlytics Entities from all claims, whether actual or alleged (collectively, “Claims”), that arise out of or in connection with (a) your use of the Services, (b) your actual or alleged infringement or misappropriation of the rights of any third party, including, without limitation, any intellectual property rights, privacy rights or publicity rights; and (c) your breach of any representations and warranties set forth in the Agreement. You are solely responsible for defending any Claim against the Crashlytics Entities, subject to such Crashlytics Entities’ right to participate with counsel of its own choosing, and for payment of all judgments, settlements, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, resulting from all Claims against the Crashlytics Entities, provided that you will not agree to any settlement related to any Claims without the Crashlytics Entities’ prior express written consent regardless of whether or not such settlement releases the Crashlytics Entities from any obligation or liability.
Limitation of Liability. IN NO EVENT SHALL THE CRASHLYTICS ENTITIES BE LIABLE CONCERNING THE SUBJECT MATTER OF THESE TERMS, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR ANY (A) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (B) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS AND GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (C) DAMAGES, IN THE AGGREGATE, IN EXCESS OF FIFTY DOLLARS ($50.00). THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THESE TERMS AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Term and Termination
Term. The term of this Agreement will begin on date you first agree to these Terms and are approved to register for the Services, and continue until terminated as set forth herein (“Term”). Your use of the Services may be terminated by Crashlytics or you at any time, for any reason, effective immediately upon notice provided by one party to the other party as set forth herein.
Effects of Termination. Upon any expiration or termination of the Terms, all rights, obligations and licenses of the parties shall cease, except that (a) all obligations that accrued prior to the effective date of termination and all remedies for breach of these Terms shall survive, (b) you must discontinue accessing and using the Services and delete all Software, Crashlytics Properties, and Crashlytics Material, and (c) the provisions in Section 2 titled Restrictions, Developer Feedback, Confidentiality, Proprietary Rights, General Learning; Aggregate Data, Warranties and the provisions in this Section 4 shall survive. Crashlytics has no obligation to store, delete or return any User Feedback, Performance Data, Developer Data or Results.
Entire Agreement. These Terms (which includes any order form completed by Developer) constitute the entire agreement, and supersede all prior negotiations, understandings or agreements (oral or written), between the parties about the subject matter of these Terms. Waivers, Consents and Amendments. No waiver, consent or modification of these Terms shall bind the Crashlytics Entities unless in writing and signed by Crashlytics. Crashlytics may modify these Terms at any time upon notice to you (which may be by posting a notice on Crashlytics’s websites or otherwise through the Services); provided, however, if you do not agree to the modified terms, you shall notify Crashlytics in writing within thirty (30) days, after which your right to access and use the Services shall immediately terminate and the Crashlytics Entities shall have no further responsibility or liability to you. The failure of either party to enforce its rights under these Terms at any time for any period will not be construed as a waiver of such rights.
Waivers, Consents and Amendments. No waiver, consent or modification of these Terms shall bind the Crashlytics Entities unless in writing and signed by Crashlytics. We may amend these Terms from time to time. If we make a change to these Terms that, in our sole discretion, is material, we will notify you by posting notice of the change on crashlytics.com and in these Terms. If you do not agree to the modified terms, you shall notify Crashlytics in writing within thirty (30) days, after which your right to access and use the Services shall immediately terminate and the Crashlytics Entities shall have no further responsibility or liability to you. The failure of either party to enforce its rights under these Terms at any time for any period will not be construed as a waiver of such rights.
Severability. If any provision of these Terms is determined to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law provisions. Neither the United Nations Convention on Contracts for the International Sale of Goods nor any implementation of the Uniform Computer Information Transactions Act in any jurisdiction shall apply to these Terms. Except that the Crashlytics Entities may seek equitable or similar relief from any court of competent jurisdiction to prevent or restrain any breach or threatened breach of this Agreement by you, exclusive jurisdiction and venue for actions related to these Terms or your use of the Services will be the state and federal courts located in San Francisco County, California, United States, and both parties consent to the jurisdiction of such courts with respect to any such actions. In any action or proceeding to enforce or interpret these Terms, the prevailing party will be entitled to recover from the other party its costs and expenses (including reasonable attorneys’ fees) incurred in connection with such action or proceeding and enforcing any judgment or order obtained.
Force Majeure. In the event that either party is prevented from performing, or is unable to perform, any of its obligations under these Terms (except payment obligations) due to any cause beyond its reasonable control, the affected party shall give written notice thereof to the other party and its performance shall be extended for the period of delay or inability to perform due to such occurrence.
Notices. Any notice or communication hereunder shall be in writing and either personally delivered or sent via confirmed facsimile, confirmed electronic transmission, recognized express delivery courier or certified or registered mail, prepaid and return receipt requested, addressed to the other party, which, in the case of Developer, shall be the address provided to Crashlytics upon signing up for the Services, and, in the case of Crashlytics, shall be 141 Portland St, Floor 6 Cambridge, MA 02139, or, if different, the address set forth in the contact section of www.crashlytics.com, or at such other address for either party as is designated in a subsequent notice. All notices shall be in English, and deemed to have been received when they are hand delivered, or five business days of their mailing, or upon confirmed electronic transmission or confirmed facsimile transmission.
Assignment. These Terms and the rights and obligations hereunder may not be assigned, transferred or delegated, in whole or in part, by you without Crashlytics’s prior written consent. Any assignment or transfer in violation of the foregoing shall automatically be null and void. These Terms shall be binding upon, and inure to the benefit of, the successors, representatives and permitted assigns of the parties hereto.
Independent Contractors. The parties shall be independent contractors under these Terms, and nothing herein will constitute either party as the employer, employee, agent or representative of the other party, or both parties as joint venturers or partners for any purpose.
Appendix A - Standard EULA
You, the Beta Tester, and the Developer (“Licensor”) of the Beta Application you access and use via the Services agree to comply with the terms of this EULA in connection with your access and use of such Beta Application (the “Application”). Relationship between the Parties. Licensor and the Beta Tester acknowledge that this Standard EULA is entered into by and between Licensor and the Beta Tester only, and not with Crashlytics, Inc., a wholly owned subsidiary of Twitter, Inc. and its affiliates (“Crashlytics”), and Licensor, not Crashlytics, is solely responsible and liable for the Application accessed and used by the Beta Tester, including (i) any related maintenance and support, (ii) any and all express, implied or statutory warranties associated with the Application, and (iii) any disputes or claims arising out of or related to the access and use of the Application.
License. Subject to your compliance with these Standard EULA Terms, the Licensor grants you a limited, non-exclusive, non-assignable, non-sublicensable license to access, download and use the Application and any related documentation made available to you by the Licensor, solely for beta testing purposes. Licensor reserves all right, title and interest in the Application not expressly granted to you, including but not limited to intellectual property rights. To the maximum extent permitted by law, you may not do any of the following with respect to the Application: (a) modify, reverse engineer, decompile, or disassemble the Application; (b) rent, lease, loan, sell, sublicense, distribute, transmit, or otherwise transfer the Application; or (c) make any copy of or otherwise reproduce the Application. This license is effective until terminated by you or the Licensor. Your rights under this license will terminate automatically without notice from the Licensor if you fail to comply with any term of this Standard EULA. Upon termination of the license, you shall cease all use of the Application, and destroy all copies, full or partial, of the Application.
No Compensation. By becoming a Beta Tester, you are acting as a volunteer. You will bear your own costs, including any mobile carrier and data costs, that you incur in connection with your use of the Application or any User Feedback (defined in Section 2 of the Terms above) that you submit.
User Feedback. You agree to use reasonable efforts to beta test any application downloaded from the Services. User Feedback shall be owned by the Licensor. You hereby assign all of your right, title and interest in and to any User Feedback to Licensor and acknowledge that Licensor has the unrestricted right to use and exploit such User Feedback in any manner, with or without attribution, and without compensation or any duty to account to you for such use.
Confidentiality. The Application and related information that Licensor provides to you are Licensor’s confidential information. You will not disclose information about the Application or any other Licensor confidential information to anyone other than Licensor’s employees, unless Licensor gives you written permission. For example, do not share screenshots or video clips of the Application with your friends, family, coworkers or the media. You will also take reasonable precautions to prevent anyone from obtaining Licensor’s confidential information. For example, you should restrict access to your mobile device, prevent others from watching you use the Application, and not create any screenshots or video clips of the Application.
Disclaimer. THE APPLICATION IS A TEST VERSION THAT IS MADE AVAILABLE TO YOU FOR TESTING AND EVALUATION PURPOSES ONLY. THE APPLICATION IS NOT READY FOR COMMERCIAL RELEASE AND MAY CONTAIN BUGS, ERRORS AND DEFECTS. ACCORDINGLY, THE APPLICATION IS PROVIDED “AS IS,” WITH ALL FAULTS, DEFECTS AND ERRORS, AND WITHOUT WARRANTY OF ANY KIND. LICENSOR AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES (EXPRESS, IMPLIED, ARISING BY LAW OR OTHERWISE) REGARDING THE APPLICATION AND ITS PERFORMANCE OR SUITABILITY FOR YOUR INTENDED USE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. Limitation of Liability. EXCEPT TO THE EXTENT PROHIBITED BY LAW, IN NO EVENT WILL LICENSOR OR ITS SUPPLIERS BE LIABLE (UNDER ANY THEORY OF LIABILITY) FOR PERSONAL INJURY OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES (INCLUDING FOR LOSS OF DATA, LOSS OF CONTENT, LOSS OF IN-APPLICATION FEATURES, LOSS OF PROFITS, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APPLICATION, EVEN IF LICENSOR AND/OR ITS SUPPLIERS HAS/HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE FOREGOING LIMITATIONS OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL LICENSOR AND ITS SUPPLIERS’ AGGREGATE LIABILITY ARISING FROM YOUR USE OR INABILITY TO USE THE APPLICATION EXCEED FIFTY UNITED STATES DOLLARS (US $50.00).
Last Updated: July 15th, 2014
The policy specifically addresses the following areas:
This policy does not apply to the practices of companies not owned or controlled by Crashlytics (including Developers) or to people whom Crashlytics or its parent do not employ or manage.
SECTION 1: END USER INFORMATION
This Section provides information on the collection and use of information from End Users.
What information does Crashlytics collect from End Users?
The Services automatically collect certain information that does not personally identify End Users who access or use mobile applications that use the Services. This information includes, but is not limited to, device state information, unique device identifiers, device hardware and OS information, information relating to how an application functions, and the physical location of a device at the time of a crash.
Developers may also enable certain features of the Services that collect additional information that does not personally identify End Users who access or use mobile applications that use the Services. This information includes, but is not limited to, information relating to how an End User uses that Developer’s application(s).
In addition, Developers may enable certain features of the Services that will allow Crashlytics to collect some End Users’ personally identifiable information, as well as whether the End User installed or used the Developer’s application and feedback that End Users voluntarily provide. For example, a Developer may provide Crashlytics with an End User’s email address so that Crashlytics can invite the End User to test a particular version of the Developer’s application, and the End User may download that application and submit feedback about it. Crashlytics may also receive a confirmation when you open an email from us. Crashlytics captures all of this information on Developers’ behalf so that they can understand and improve their applications and communicate with users about their experience with the applications. Crashlytics requires Developers to use Crashlytics to collect information solely for these purposes, and to observe all applicable laws and regulations.
How does Crashlytics use the information that it collects?
The information Crashlytics collects about End Users and their activities is the property of the Developer, not of Crashlytics. The information collected by the Services from End Users is used to provide Developers with insight into the functionality of and engagement with their applications, including any problems that occur. Our algorithms process and analyze the data separately for each Developer, so if you are an End User of multiple Developers that are Crashlytics’s customers your information is not shared across Developers. However, Crashlytics does aggregate information across Developers in a non-personally identifiable way. Such aggregate and anonymous information is used by Crashlytics to (i) improve the Services, (ii) create analysis of trends or behaviors and (iii) other similar uses, but always in an aggregate and anonymous way.
Will Crashlytics provide information about me with anyone else?
Except as provided below in Section 3, we never divulge End User data to anyone other than the Developer on whose behalf we are collecting and analyzing its End User data.
Is there a way that End Users can opt out of collection of information by Crashlytics?
Collection of information is at the discretion of each Developer, so please consult with the Developer whose application you are using as to how to opt out of collection of information by Crashlytics. If you are, or have been invited to be, a beta tester, you can turn off email updates for particular applications at any time by clicking the unsubscribe link in the email footer of these updates. If you want to stop using the beta testing service altogether, you can remove from your mobile device any Developer applications that you are testing, along with the Crashlytics app (on Android) or web clip and certificate (on iOS).
SECTION 2: DEVELOPER INFORMATION
This Section provides information on the collection and use of information from Developers.
What information does Crashlytics collect from Developers?
Crashlytics collects the following information from Developers:Usage Data:
Crashlytics collects information relating to the usage of the Services from Developers in order to better provide the service to Developers and to improve the performance of the Services generally.Account Information:
When you create an account with Crashlytics, you will provide us with certain personally identifiable information, such as your name, contact information, and account user name and password. We recognize that this information is very important to you and we will never divulge any of your personally identifiable information to anyone without your permission except as needed to provide Services to you and as described in Section 3 below.Email Communications:
We may receive a confirmation when you open an email from us. We use this confirmation to improve our customer service.
How does Crashlytics use the information collected from Developers?
Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our websites and to allow us to provide the Services to you. We use personal information solely for the purpose of contacting you with respect to your use of the Services, providing the Services to you and generally facilitating your use of the Services, or informing you about features of our Services that may be of interest to you.
In order to customize the online user experience, improve the Services generally, and provide Developers with useful statistics and analysis regarding use of the Services, we may use certain aggregate, anonymous information, including, without limitation, Services usage information, for such purpose, but never in a manner in which Developer or any End User is reasonably ascertainable.
How can Developers change or delete information?
You may review, update, correct or delete the personally identifiable information in your Crashlytics account where it is inaccurate by contacting us. If you would like us to delete your Crashlytics account in our system, please contact us at firstname.lastname@example.org with a request that we delete your personally identifiable information from our database. We will use commercially reasonable efforts to honor your request. If you request that your personally identifiable information be deleted from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the Services, as we may need such information to provide the Services to you. We may retain an archived copy of your records as required by law or for legitimate business purposes. If your personally identifiable information changes, you may contact us to correct, update or delete and deactivate our record of your personally identifiable information.
SECTION 3: GENERAL INFORMATION
This Section applies to information collected from End Users and Developers, as well as visitors to the Crashlytics websites.
What precautions does Crashlytics take to ensure the security of information collected?
Crashlytics has implemented reasonable security measures in order to protect both personal and non-personal information from loss, misuse and unauthorized access, disclosure, alteration or destruction.
Under what circumstances will Crashlytics share my information with third parties?
Except for the provision of End User information relating to a specific Developer’s application to that Developer as described above, Crashlytics will never give your information to, or share your information with, any third party except as provided below (which disclosure shall always be in accordance with applicable law). Crashlytics will share information about you only as follows:
Does Crashlytics collect any information from children?
Our websites and the Services are not directed to children and Crashlytics does not knowingly collect any personally identifiable information from children under 13 years of age. If you learn that Crashlytics has collected any personally identifiable information from children under 13 years of age, please contact us at email@example.com.
Does Crashlytics collect information when I visit the Crashlytics websites?
When you visit our websites, our servers automatically record certain information in our log files. This web log information includes your IP address, browser type, operating system, the referring web page, pages visited, and cookie information (discussed further below). Like many websites, we use web log information, along with cookies, pixels, and similar technologies, to operate our websites, better understand how they are used, resolve technical problems, and enhance your experience on our websites.
Although most web browsers automatically accept cookies, your browser setting can usually be modified to decline cookies or alert you when a website is attempting to place a cookie on your computer. Consult the help manual for your browser for detailed information. If you choose to decline cookies, you may lose some of the functionality associated with the Services or the Crashlytics websites.
Does Crashlytics control Developers or other third parties?